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Terms and Conditions

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TERMS AND CONDITIONS

This website is owned by S. C. SERENITY BIJOUX S.R.L, Romanian Company, registered at ONRC Bucharest with no. J40/12699/2018, fiscal code 39835244, headquartered in Bucharest, district 1, Soveja street, no. 55, building C1, ground floor, room 4. The Company operates according to the applicable Romanian legislation in its field of activity.

  1. C. SERENITY BIJOUX S.R.L. offers you access to the website www.serenity-bijoux.com and implicitly to use it, subject to your acceptance of these terms and conditions.

By purchasing any product, and also by accessing, using, obtaining content, data, materials, information or services through our website, you agree to comply with these Terms and Conditions.

The products sold by the online store www.serenity-bijoux.com are new, made from precious metals (white gold, yellow gold, pink gold, silver), being analysed by ANPC – General Directorate for Precious Metals and Kimberly Process and are not counterfeit.

The products sold own the manufacturer’s own guarantee mark, the trademark and the certification mark, in accordance with both Emergency Ordinance no 10/2018 for the modification and completion of the Government Emergency Ordinance no 190/2000 regarding the regime of precious metals and precious stones in Romania, as well as with the limitations provided by the law, respectively, there are exempted from marking the silver objects weighing up to 2.00 grams and gold objects weighing up to 1.00 grams.

SHIPPING:

The shipping time is of minimum 2 days, maximum 4 working days, from the date of confirmation of your order by Serenity Bijoux, via e-mail or by SMS.

This term is indicative, as it can be modified for reasons beyond our will.

We take no responsibility for any delays that cannot be controlled by us and we assure you that we will take all due diligence to deliver your products as soon as possible and to minimize delays. We are also not responsible for lost or stolen packages.

Carefully check the address indicated for the delivery of the package, in order to avoid any delays.

Given that Serenity Bijoux products are jewellery with their own design, made in small series, in specific Romanian workshops, there is the possibility that the ordered product may not be on stock. For the products that are not in stock at the time of placing the order, or of the customized products, according to your specifications and indicated in this regard to the Serenity Bijoux team, including in case of major force and under sanction to return the amounts paid, the delivery time will not be more than 30 calendar days (necessary time for actual production, verification by ANPC), calculated from the date of confirmation of your order.

If your order includes several products, some of which are not currently on stock, we will make the delivery in phases, the cost for the delivery services being charged maximum for only one shipment (please see the detailed delivery costs).

The prices displayed for the delivery services are calculated including value added tax (VAT), according to applicable tax legislation.

Shipping prices:

– FREE for orders over 250 RON

– 20 RON for orders equal or under the value of 250 RON

* currently we do not sell our products outside Romania; we will come back soon;

The delivery is made by the Courier, at Customer’s address, usually within 24 hours after the order is dispatched, and can reach the destination after a maximum of 48 hours, for delivery in the rural area.

On the day the package with your order will be shipped, you will be notified by email or SMS. The notification will be sent by S.C. SERENITY BIJOUX S.R.L. and will contain the tracking number (AWB) of the package.

If you have opted for cash payment on delivery, the parcel may be picked up after the payment to the courier agent of the amount representing the value of the purchased product.

In case you do not want to keep the product, you have 14 calendar days from the date of receiving/confirmation of delivery to return the product. The value of the product, including the delivery costs, will be paid/retuned immediately by Serenity Bijoux through bank settlement or through postal mandate, with no unjustified delay, and in any case no later than 30 days  from the date we have been informed by your decision to cancel the acquisition. More on return policy please see the Return or Change Policy section.

The responsibility for any damage caused to the product, the parcel or the package sent by us, during the transport, is the responsibility of the courier company or the carrier according to the local legislation in force. The products will be replaced by us, if our fault is proven and we will be notified in a timely manner.

PAYMENT

Payment methods:

  • cash upon receipt: it will be made in full, at the time of receipt of the product, through the courier company (details regarding the delivery and transport services, please read the details in the chapter “transport”); the method of cash payment upon receipt is available only in Romania;
  • credit or debit bank card Visa and MasterCard (Visa / Visa Electron and MasterCard / Maestro); online payment with the card is secured through the EuPlatesc online payment processor;
  • bank transfer: IBAN: RO16BTRLRONCRT0504453301, Transilvania Bank;

All prices displayed on the website include VAT.

If, from a human typing error, a price is incorrectly presented, Serenity Bijoux reserves the right to cancel the order (according to article 1665 of the New Civil Procedure Code paragraph (2) – “… the sale is subject to cancellation when the price is so disproportionate to the value of the good, that it is obvious that the parties did not want to consent to a sale) and will inform the customer in this respect. Subsequently, if the customer wants to purchase the product, at the right price indicated, Serenity Bijoux will bear the delivery costs related to the product.

The fiscal invoice related to the purchase, is included in the package, accompanying the product, which will be delivered by courier.

Important: after confirming your order, your billing details cannot be changed.

PROCUREMENT PROCEDURE

  1. How do I buy products from www.serenity-bijoux.com?
  2. C. SERENITY BIJOUX S.R.L. sells its products using several payment services, namely: through the use of a bank card (Visa / Maestro / Mastercard) through Euplatesc, through cash payment upon receipt, through bank transfer. In this way we can ensure our customers a safe and efficient online ordering and payment service.

You can buy our products online by following few steps:

  1. Select the product you want to purchase and click on the “Add to Chart” button!”
  2. Enter your personal data.

This information is necessary for the correct and efficient processing of the order you placed. Entering personal data is done using an encrypted SSL connection on 128 bits. More information is available in the section “How safe is it for me to pay online?”. Personal information is not transferred to other third parties, nor by S. C. SERENITY BIJOUX S. R. L., nor by the payment processor. We ask you to fill in the requested data carefully and to indicate the persons to whom the billing and delivery will be made. The e-mail address is of extreme importance because the information related to the order, namely the product (s) ordered will be sent via e-mail. An incorrect email address slows down the entire product ordering process. More than that, S. C. SERENITY BIJOUX S. R. L. will not be able to contact you and inform you regarding the status of your order.

If the delivery address is not the same as the billing address, indicate this by selecting the button “Ship to a different address”. Choose the desired payment method and confirm the data by choosing “Place order”.

  1. Selected payment method

You can select from the following payment methods, as they are detailed in the Payment section: cash upon receipt, credit or debit bank card Visa and MasterCard, bank transfer.

If you selected cash upon receipt payment method, you will receive a thank you message on our website for your order, as well as relevant information regarding the order. You will also receive this information by e-mail.

If you selected debt/credit card payment method, it is necessary to fill in a form with the information about your card on the secure page of the payment processor.

Payments with credit / debit cards issued under the Visa and MasterCard brand (Visa / Visa Electron and MasterCard / Maestro) are performed through the “3-D Secure” system developed by the organizations that ensure to the on-line transactions the same level of security as those achieved at the ATM or in the physical environment, at the merchant.

“3-D Secure” first of all ensures that no information related to your card is transferred or stored, at any time, on our servers or used by us, or on the payment processor’s servers, these data being directly introduced in Visa and MasterCard systems.

 

In addition, “3-D Secure” is a system for authenticating the identity of card holders in the electronic environment. The card holder authentication process is based on the security code known only to the card holder and is carried out only on Visa or MasterCard servers, as the case may be. The “3-D Secure” system allows online shopping with any card issued under the Visa or MasterCard license, including debit and Maestro and Visa electronic ones.

If the card transaction was successful, the following screen will thank you for the order on our site and will provide you with the relevant information for the order. You will also receive this information by e-mail. We accept the following credit/debit cards: Visa / Visa Electron and MasterCard / Maestro. Using your bank credit/debit card payment method your order will be processed immediately.

Important notice! – There is no commission for bank card payments

If you have selected bank transfer payment method, the order processing will be done only after our bank account was credited with the paid amount, bank account which is opened at Banca Transilvania (IBAN: RO16BTRLRONCRT0504453301). The confirmation period will translate into a delay of 2-4 days, case by case, in the delivery period. The confirmation of placing the order will be made by a message that appear on the next screen, that will thank you for the order on our site and will provide you with the relevant information, which will be further sent also via e-mail.

The methods of electronic payment used by us are in accordance with the NBR Regulation no. 6/2006 regarding the issuance and use of electronic payment instruments and the relationships between the participants in the transactions with these instruments.

  1. Security policy

How safe is it for me to pay online?

The products on this website are sold online, using also the method of payment though bank card under the Visa and MasterCard logo (Visa / Visa Electron and MasterCard / Maestro), secured by the Euplatesc payment processor.

The risks associated with an online payment are:

– Personal data entered by you, for placing an order, to get in the possession of third parties and to be misused. S. C. SERENITY BIJOUX S. R. L. guarantee the security of its IT systems. Read the Privacy Policy section for more information on the subject.

– Your data, in the case of payments by bank card, card number, expiration date, etc., to get in the possession of third parties and be misused. In the case of the “3-D Secure” system applied for payment with Visa or MasterCard cards, no information related to your card is transferred or stored, at any time, these being  directly entered in Visa or MasterCard systems, as the case may be. In addition, if your card has been issued by a bank certified in the “3-D Secure” system, the authorization of the transaction is made only after your authentication in this system after the introduction of a secret code / password known only by you, similar PIN code for ATM transactions. Read ” Verified by Visa” and “SecureCode” for full details of the “3-D Secure” system.

  1. Your registration obligations:

In order to be able to buy from www.serenity-bijoux.com, you must either own an account on our website, or fill out the order form without creating an account on our website, but you must provide several information required for the purchase.

By using our website and the services offered, you agree to provide true, accurate, current and complete information about you, as specified in the documents and you agree to provide this information correctly and completely.

In the event that we consider that this obligation is not respected by you, we reserve the right to block your access to using of the website and the services, for a fixed or indefinite period, without any prior notification.

MEMBER OF THE SITE OWNED BY SERENITY BIJOUX

Registration as a member, password and behaviour as a member

By registering as a member, you will be asked to choose a username (e-mail address) and a password. You are responsible for the safe keeping of the access password as a member of this site, any activity carried out under your username being entirely within your responsibility.

You agree to notify us immediately of any loss of password or sign of unauthorized activity under your username.

You may use our website only if you agree to these “Terms and conditions”. You are responsible for maintaining the secrecy of your passwords, login and account information. You will be held financially responsible for all uses of our site by anyone who uses your password and your login information. You agree to be fully responsible for any orders and payments made using our website from your account.

You also declare and warrant that all information provided by you is true and accurate.

You can only use our website to order, pay or visualize our products. You may not use our site: to make any illegal, fraudulent or speculative order or payment; to display or transmit any unlawful, threatening, slanderous, defamatory, obscene, indecent, pornographic or sacrilegious material or any material that may constitute or encourage conduct that could be considered a criminal offense, which could give rise to civil liability or who could otherwise violate any law; or any other purpose that is unlawful or prohibited by these Terms.

We may, at any time, without prior notice or liability, terminate or restrict your access partially and/or entirely to the website. Your access to our website may not be uninterrupted or available at any time. We cannot guarantee the absence of errors on our site, the correction of the occurred defects or errors, or the absence of viruses or other harmful behaviours on our site or on the servers that make it available. You have no right to use any device, software or routine that interferes with or attempts to interfere with the normal operation of our site nor to take any measure that imposes an unreasonable load on our IT equipment.

Any attempt to access the personal data of the users of the website, to change the content www.serenity-bijoux.com,  to impact the performance, is considered attempted fraud.

GENERAL LIMITATION OF LIABILITY OF S.C. SERENITY BIJOUX S. R. L.

We will not be, and our collaborators will not be, responsible or liable for (A) damages to your computer or viruses that could infect your computer or other equipment as a result of your access, use or browsing our site or for your downloading of any content, information, materials, data, text, images, video or audio from our site or (B) any injury, loss, claim, damage, or any special, exemplary, punitive damages, indirect, incidents or consequences of any kind, whether based on contract, injury, strict liability or otherwise, arising out of or in any way related to (I) any use of our site or the content, data, materials or the information found therein, (II) any breach or delay (including without limitation the use or inability to use any component of this site for the purchase, resale or payment), or (III) the execution or non-execution by us or by any supplier, even if we or our supplier have been notified of the possibility of damages brought to these parties or to any other party.

This exemption of liability applies to any damages or injuries caused by any lack of performance, error, omission, interruption, elimination, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to , modification of, or use of the record, either for breach of contract, harmful behaviour, negligence, or based on any cause of action.

PRODUCT RETURN OR CHANGE POLICY

The customer has the right to notify in writing the seller, by e-mail, at the e-mail address: return@serenity-bijoux.com,  that he/she renounces to the purchase, without penalties and without invoking a reason, within 14 calendar days from the receipt/reception of  the product.

Request the return by calling us at the phone numbers: 0758 882 551 or 0723 259 814 or by e-mail at return@serenity-bijoux.com,  and Serenity Bijoux team will indicate the steps that must be followed, respectively, to complete a Form in this regard.

The effective return of the product can be done by fast courier, provided that it is in the same state in which it was delivered, respectively to fulfil the following criteria cumulatively:

  • Not to have been worn;
  • Not to show signs of wear, scratches or signs of use in defective conditions;
  • To be accompanied by the fiscal invoice and any other documents that accompanied the product upon delivery;

Changing the products can be done only with another similar product under price conditions or with a higher price. In case of change of the product / products, the conditions regarding stock availability, new product delivery period, will be presented to the customer, by a member of Serenity Bijoux team.

The personalized products cannot be returned, as they are considered custom-made (in accordance with the applicable legislation).

The value of the returned merchandise, including the costs of delivery, will be paid though bank transfer or by postal order without undue delay and, in any case, no later than 30 days from the date when we are informed about your decision to cancel the purchase.

The company has the right to claim the refund of damages arising from the improper use of the products.

A complex team of Serenity Bijoux, has as priority to ensure a high quality for the products sold by www.serenity-bijoux.com. In case there is an exception, we assume the responsibility and replace the article with an identical one (model, size, etc.), Serenity Bijoux bearing the cost of transport for return. And if you ask for another model or the reimbursement of the value, you will send the return for free, according to those indicated by the Serenity Bijoux team, and for the chosen item, our company will bear the transport costs to your destination.

The applicable Romanian legislation provides: “the consumer has the right to unilaterally denounce the distance contract, within 10 working days, without penalties and without invoking any reason. The only costs that can be incurred by the consumer are the direct costs of returning the products. ”

PRODUCT WARRANTY

Our products warranty is 24 months from the delivery of the product, for the lack of conformity at the time it was sold.

The package contains useful recommendations regarding the maintenance of precious metal jewellery, so that they do not suffer any damage. In case of non-observance/breach/non-compliance of the maintenance instructions, the warranty rights are lost.

The remedies perfected to the jewellery within the stated warranty period, will be performed free of charge within a period of 15 days from the date of ascertain, in accordance with the law 449/2003 (12); if it is necessary  to completely replace the product, after the realized ascertaining, and the product is not available, an equivalent / similar product will be made available.

In the case of jewellery that include precious stones, the client cannot request the replacement of the jewellery due to the loss of the stone, according to the law 449/2003, art. 11 paragraph 2.

In order to prove the purchase of the items, it is necessary to keep the fiscal receipt or invoice.

The guarantee provided by Serenity Bijoux does not cover: (a) deficiencies caused by non-compliance with the recommendations regarding the maintenance of precious metal jewellery set by Serenity Bijoux, (b) accidents, (c) negligence, or any other factors, except for labour defects and material.

The warranty conditions are in accordance with the applicable legislation. The warranty granted does not affect the rights conferred by the consumer law and it is in accordance with the provisions of government ordinance no. 21/1992 on Consumer Protection, with subsequent modifications, and law no. 449/2003.

For suggestions and complaints please write to us at: contact@serenity-bijoux.com.

RECOMMENDATIONS FOR MAINTENANCE OF PRECIOUS METAL JEWELLERY

  • We recommend that you keep the jewellery in dedicated boxes (either those provided by Serenity, as appropriate, depending on the product category, or any other jewellery boxes);
  • Handling and use of jewellery must be done carefully, without roughing them in full, or only partially, of the locks, etc;
  • For cleaning jewellery, we recommend you to use special solutions, as well as soft cloths;
  • Avoid wearing jewellery during showers, sleeping, performing physical activities, so as not to wear out the surface of the jewellery and lose its shine;
  • To reduce the loss of shine of precious metal jewellery, avoid contact with various substances, such as: perfume, skin cream, any cosmetic product (acetone, fixative, etc.), saltwater, chlorine pool water;
  • Substances that contain sulphur, chlorine, which are frequently used in a household, for cleaning, and not only, should not come in contact with precious metal jewellery; in addition, chemicals can affect products by erosion;
  • The degree of loss of the shine of the jewellery can be influenced even by the skin of the holder; all the jewels of precious metals, which Serenity sells, are covered in rhodium, rhodium that within 6-12 months can be worn, influencing the shine of the jewels;
  • Jewellery made of precious metals such as gold and silver, are subject to chemical reactions, including by simple contact with the air, especially if they are not worn; the reaction from simple contact with air influence their appearance, especially by blackening, even if the finished product is covered with rhodium, as it is the case of Serenity Bijoux products;
  • Precious metals oxidize depending on the pH of the wearer skin, especially the silver, respectively, the higher the pH of the skin, the more the chemical reaction is faster and more visible;
  • The strings, an integral part of the jewellery marketed by Serenity, are durable, but they can lose their colour over time as a result of wearing them; we can change them for free, but the related transport costs will be borne by the client;

COPYRIGHT

We, together with our service providers and products (the “Suppliers”), own and have the copyright on our site and all its contents. You will not copy, reproduce, republish, upload (display), post, transmit, distribute, sell, transfer or modify anything contained in the content, data, information or materials found on our site, except after obtaining the written agreement of our company representative or for non-commercial purposes only.

The product names, images, presentation mode, trademarks, logos and service marks displayed on our site (“Marks”) are the intellectual property of S.C. SERENITY BIJOUX S. R. L. and registered as ours and our Suppliers.

Your use of our site and access to our website will not grant you any license or right to use any of the Names, Images, Trademarks. You will not use any robot, spider, other automatic device, or manual process to monitor materials available through our site. The entire software, applications, and modules used on our site are the property of us or our partners, from which we obtained licenses. You may not reproduce, deconstruct (reverse engineering), create derivative works, disassemble, or decompile, sell, lease, distribute, assign, transfer, or modify any software on our web site.

To report copyright infringement, please write to us at contact email: contact@serenity-bijoux.ro.

TRANSITIONAL AND FINAL PROVISIONS

You may not assign, delegate or transfer your rights or obligations derived from these Terms and Conditions. We may modify these terms at any time. Your continued use of our site, after any modification of these Terms, will be subject to the Terms in force at the time of your use. You will have to review these Terms periodically. Your continued use of our site, after any modification, will mean your acceptance of the modified Terms. Except as described in the preceding sentences, you and we, may modify these Terms only in a written document signed or otherwise accepted by you and us. If we do not act in connection with the violation by you or anyone else on any occasion, it does not mean that we waive our right to act in relation to future or similar violations. If we do not act in connection with the violation by you or anyone else on any occasion, it does not mean that we waive our right to act in relation to future or similar violations.

These Terms, together with those articles that have become part of these Terms by reference, constitute the entire agreement between us and you in connection with your use of our site, and replace any prior agreements or agreements (oral or written) with regarding your use of our site.

These terms and conditions, as well as your and our compliance with them are governed by the Romanian legislation. If you file any action in court related to your use of our site, our products and services or these terms, you agree to file this action only in the courts of Romania and only after notification, in writing, of S.C. SERENITY BIJOUX S.R.L. In any such action or any action that we can initiate, the party who wins the case will have the right to recover all its costs incurred in connection with the action, including but not limited to costs, as taxable as and non-taxable. A printed version of this agreement and of any notification given in electronic form shall be admissible in the judicial proceeding on the basis of these Terms or in connection with these Terms to the same extent and subject to the same conditions as other commercial documents and records initially generated and kept in printed form.

If you own an account on www.serenity-bijoux.com it means that you agree to the above terms and conditions, so you assume responsibility for any failure to do so.