The shipping time is of minimum 2 days, maximum 4 working days, from the date of confirmation of your order by Serenity Bijoux, via e-mail or by SMS.
This term is indicative, as it can be modified for reasons beyond our will.
We take no responsibility for any delays that cannot be controlled by us and we assure you that we will take all due diligence to deliver your products as soon as possible and to minimize delays. We are also not responsible for lost or stolen packages.
Carefully check the address indicated for the delivery of the package, in order to avoid any delays.
Given that Serenity Bijoux products are jewellery with their own design, made in small series, in specific Romanian workshops, there is the possibility that the ordered product may not be on stock. For the products that are not in stock at the time of placing the order, or of the customized products, according to your specifications and indicated in this regard to the Serenity Bijoux team, including in case of major force and under sanction to return the amounts paid, the delivery time will not be more than 30 calendar days (necessary time for actual production, verification by ANPC), calculated from the date of confirmation of your order.
If your order includes several products, some of which are not currently on stock, we will make the delivery in phases, the cost for the delivery services being charged maximum for only one shipment (please see the detailed delivery costs).
The prices displayed for the delivery services are calculated including value added tax (VAT), according to applicable tax legislation.
– FREE for orders over 250 RON
– 20 RON for orders equal or under the value of 250 RON
* currently we do not sell our products outside Romania; we will come back soon;
The delivery is made by the Courier, at Customer’s address, usually within 24 hours after the order is dispatched, and can reach the destination after a maximum of 48 hours, for delivery in the rural area.
On the day the package with your order will be shipped, you will be notified by email or SMS. The notification will be sent by S.C. SERENITY BIJOUX S.R.L. and will contain the tracking number (AWB) of the package.
If you have opted for cash payment on delivery, the parcel may be picked up after the payment to the courier agent of the amount representing the value of the purchased product.
In case you do not want to keep the product, you have 14 calendar days from the date of receiving/confirmation of delivery to return the product. The value of the product, including the delivery costs, will be paid/retuned immediately by Serenity Bijoux through bank settlement or through postal mandate, with no unjustified delay, and in any case no later than 30 days from the date we have been informed by your decision to cancel the acquisition. More on return policy please see the Return or Change Policy section.
The responsibility for any damage caused to the product, the parcel or the package sent by us, during the transport, is the responsibility of the courier company or the carrier according to the local legislation in force. The products will be replaced by us, if our fault is proven and we will be notified in a timely manner.