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Returns

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PRODUCT RETURN OR CHANGE POLICY

The customer has the right to notify in writing the seller, by e-mail, at the e-mail address: return@serenity-bijoux.com,  that he/she renounces to the purchase, without penalties and without invoking a reason, within 14 calendar days from the receipt/reception of  the product.mailto:return@serenity-bijoux.com

Request the return by calling us at the phone numbers: 0758 882 551 or 0723 259 814 or by e-mail at return@serenity-bijoux.com,  and Serenity Bijoux team will indicate the steps that must be followed, respectively, to complete a Form in this regard.mailto:return@serenity-bijoux.com

The effective return of the product can be done by fast courier, provided that it is in the same state in which it was delivered, respectively to fulfil the following criteria cumulatively:

  • Not to have been worn;
  • Not to show signs of wear, scratches or signs of use in defective conditions;
  • To be accompanied by the fiscal invoice and any other documents that accompanied the product upon delivery;

Changing the products can be done only with another similar product under price conditions or with a higher price. In case of change of the product / products, the conditions regarding stock availability, new product delivery period, will be presented to the customer, by a member of Serenity Bijoux team.

The personalized products cannot be returned, as they are considered custom-made (in accordance with the applicable legislation).

The value of the returned merchandise, including the costs of delivery, will be paid though bank transfer or by postal order without undue delay and, in any case, no later than 30 days from the date when we are informed about your decision to cancel the purchase.

The company has the right to claim the refund of damages arising from the improper use of the products.

A complex team of Serenity Bijoux, has as priority to ensure a high quality for the products sold by www.serenity-bijoux.com. In case there is an exception, we assume the responsibility and replace the article with an identical one (model, size, etc.), Serenity Bijoux bearing the cost of transport for return. And if you ask for another model or the reimbursement of the value, you will send the return for free, according to those indicated by the Serenity Bijoux team, and for the chosen item, our company will bear the transport costs to your destination.

The applicable Romanian legislation provides: “the consumer has the right to unilaterally denounce the distance contract, within 10 working days, without penalties and without invoking any reason. The only costs that can be incurred by the consumer are the direct costs of returning the products. “