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Our products warranty is 24 months from the delivery of the product, for the lack of conformity at the time it was sold.

The package contains useful recommendations regarding the maintenance of precious metal jewellery, so that they do not suffer any damage. In case of non-observance/breach/non-compliance of the maintenance instructions, the warranty rights are lost.

The remedies perfected to the jewellery within the stated warranty period, will be performed free of charge within a period of 15 days from the date of ascertain, in accordance with the law 449/2003 (12); if it is necessary  to completely replace the product, after the realized ascertaining, and the product is not available, an equivalent / similar product will be made available.

In the case of jewellery that include precious stones, the client cannot request the replacement of the jewellery due to the loss of the stone, according to the law 449/2003, art. 11 paragraph 2.

In order to prove the purchase of the items, it is necessary to keep the fiscal receipt or invoice.

The guarantee provided by Serenity Bijoux does not cover: (a) deficiencies caused by non-compliance with the recommendations regarding the maintenance of precious metal jewellery set by Serenity Bijoux, (b) accidents, (c) negligence, or any other factors, except for labour defects and material.

The warranty conditions are in accordance with the applicable legislation. The warranty granted does not affect the rights conferred by the consumer law and it is in accordance with the provisions of government ordinance no. 21/1992 on Consumer Protection, with subsequent modifications, and law no. 449/2003.

For suggestions and complaints please write to us at: